Shipping policy

Thank you for choosing Moko Made for your contemporary tukutuku panel artworks. We are committed to ensuring that your art piece arrives safely and promptly. Below is our shipping policy, detailing the process for both in-stock items and custom, commissioned artworks.

1. Shipping of In-Stock Items In-stock items are dispatched within 3 business days from the date of order confirmation. We strive to ensure that your artwork is packaged securely and reaches you in perfect condition.

2. Shipping of Custom and Commissioned Items Custom and commissioned artworks require a personalised touch and additional time to create. Once your artwork is completed, it will be shipped within 3 business days. The completion time for custom pieces varies, and we will communicate with you throughout the process to keep you updated on the expected completion and dispatch dates.

3. Shipping Methods and Delivery Times We use reputable courier services to ship our artworks, ensuring reliability and timely delivery. The delivery times may vary depending on your location and the courier’s shipping policies. Once your order is dispatched, we will provide you with a tracking number so you can monitor the progress of your shipment.

4. International Shipping Moko Made is proud to offer international shipping. Please note that international orders may be subject to import duties and taxes, which are the responsibility of the recipient. We recommend checking with your local customs office for more information on potential charges.

5. Shipping Costs Shipping costs are calculated based on the size and weight of the artwork, as well as the shipping destination. The total shipping cost will be displayed at checkout before you complete your purchase.

6. Packaging All artworks are carefully packaged to ensure they arrive in pristine condition. We use protective materials designed for art transportation, prioritising the safety and integrity of your artwork.

7. Damaged Items In the unlikely event that your artwork arrives damaged, please contact us immediately at dudsonflys@hotmail.com with photographic evidence of the damage. We will work with you to resolve the issue, whether it be through repair, replacement, or another suitable solution.

8. Contact Us If you have any questions or concerns regarding your order's shipping and delivery, please do not hesitate to contact us at dudsonflys@hotmail.com. Our goal is to ensure a smooth and satisfactory experience for all our valued customers.

Thank You We appreciate your business and support for Moko Made. We look forward to providing you with beautiful, inspiring art that enhances your space and life.

Moko Made - Bringing Art to Life