Refund policy

Thank you for choosing Moko Made for your contemporary tukutuku panel art. Each piece is a reflection of dedication, culture, and artistry, created to bring a unique essence into your space. Our commitment is to ensure that every artwork delivered to you aligns with the high standards of quality and craftsmanship that Moko Made stands for.

Please read our Returns and Refunds Policy carefully to understand how we handle post-purchase processes.

No Returns or Refunds:

  • Final Sale: All purchases made through Moko Made are final. We do not accept returns or offer refunds on any items once they have been sold and shipped to our customers. This policy is in place due to the custom, handmade nature of our tukutuku panels, each crafted with personalized care and attention to detail.

  • Quality Assurance: Before dispatch, each artwork undergoes a thorough quality check to ensure it meets our high standards and accurately reflects the descriptions provided online. As these pieces are handmade, slight variations or imperfections are part of their unique charm, embodying the artist's touch and personal engagement with each creation.

Damage During Shipping:

  • Reporting Damage: In the unlikely event that your artwork arrives damaged due to shipping, please contact us within 48 hours of receipt. Email us at dudsonflys@hotmail.com with detailed photographs of the damage and a description of the condition of the package upon arrival.

  • Resolution: Once we review your claim, we will determine the best course of action. This may include a repair solution, replacement (subject to availability), or other compensatory measures. Our goal is to ensure your satisfaction while respecting the integrity and exclusivity of our handmade artworks.

Contact Us:

For any questions regarding our Returns and Refunds Policy or for further assistance with your order, please reach out to us at dudsonflys@hotmail.com. We are here to help and aim to respond to all inquiries within 48 hours.

Appreciation:

We greatly appreciate your support of Moko Made and our contemporary tukutuku panel artistry. By purchasing from us, you are not just acquiring a piece of art; you are investing in a piece of cultural expression, meticulously crafted to bring beauty and meaning into your environment.

Ngā mihi nui,

Moko Made